I am a dedicated and detail-oriented professional with a strong background in financial accounting and data analysis. Fluent in both English and Spanish, I excel in handling pressure, demonstrating leadership, and providing exceptional customer service. With a solid foundation in critical thinking and analytical skills, I am adaptable, patient, and possess a high level of integrity. My experience in managing payroll, conducting training, and resolving conflicts has honed my ability to thrive in fast-paced environments.
- Managed bookkeeping and tax filing processes - Oversaw payroll management and commission calculations - Provided training to staff for efficient business operations - Conducted inventory management and restocking - Resolved customer conflicts and maintained customer satisfaction - Promoted from receptionist to manager within 2 years
- Assisted customers with payments and financial claims - Managed dissatisfied customers with patience and respect - Handled calls and communication with 50+ customers daily - Worked closely with the Hyundai department for account collections
- Maintained financial records in compliance with policies - Managed accounts payable and receivable functions - Supported underwriting process for real estate transactions - Interacted professionally with internal teams and external partners - Upheld ethical standards and confidentiality in financial handling