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Apartment Community Full time

I am a motivated individual seeking employment with a company that will promote from within to utilize my gained experiences and new qualifying skills. I am fluent in English and Spanish, and I am a highly dedicated, intellectually aggressive administrative professional with proven expertise in office and apartment management and task prioritization. I have demonstrated ability to implement and promote equality and diversity policy. I am a results-focused Customer Service Representative with extensive experience working in high-volume and deadline-based environments. I am knowledgeable in various industry-based software programs.

Skills

  • Extreme Customer-satisfaction
  • Work Delegation
  • Legal Notifications
  • Fair Housing / OSHA
  • Time Management
  • Office Management
  • Computer Proficiency
  • Accounts Payable/Receivable
  • Real Estate Management
  • Commercial Management
  • Construction Operations

Licenses and certifications

  • Employment Related Certificates from Austin Apartment Association
  • Sales Agent Courses for Home Sales from El Paso Institute of Real Estate

Awards and achievements

  • Increased occupancy from 72% up to 100% in 4 months trending 97% quarterly
  • Maintained delinquencies less than 1% monthly revenue
  • Reduced vacancy loss by resident follow-up for upcoming renewals
  • Implemented marketing plans which maximized traffic and rental closing performance

Work Experience

Assistant Manager
Lion Real Estate Group Mar 2023 - Present

Provided quality customer service to all prospective and existing residents, obtained all documents required for and processed applications. Oversaw and ensured that all applicants and existing residents were in compliance with company policies and procedures. Assisted in interviewing new hires and processing new hire forms as well as separation of employee process. Remained abreast of governmental regulations regarding employment and resident tenancy. Inspected new constructions as well as renovations while the community was undergoing a total remodeling. Marketed and promoted the community for new lease-up and ensured the community was operating to its fullest capacity. Supervised and motivated leasing associates in promoting and selling the community, including maintenance staff's quality of product and safety. Trained and cross-trained existing employees for optimal success. Prepared rent roll and posting of monthly rent, monthly and month reports, daily bank deposits. Maintained and reconciled all resident accounts while actively collecting daily to keep monthly delinquency at a very minimum. Posted delinquency, 24-hour lockout notices, and filed court evictions. Coordinated renewal notices, parties for resident retention, and community social events. Conducted daily inspections of the community for curb appeal. Assisted in all areas of work as needed in a quality working team, maintained the community while the manager was not on duty.

Leasing Manager/Assistant Manager
Highmark Residential Jan 2019 - Mar 2023

Provided quality customer service to all prospective and existing residents, obtained all documents required for and processed applications. Oversaw and ensured that all applicants and existing residents were in compliance with company policies and procedures. Assisted in interviewing new hires and processing new hire forms as well as separation of employee process. Remained abreast of governmental regulations regarding employment and resident tenancy. Inspected new constructions as well as renovations while the community was undergoing a total remodeling. Marketed and promoted the community for new lease-up and ensured the community was operating to its fullest capacity. Supervised and motivated leasing associates in promoting and selling the community, including maintenance staff's quality of product and safety. Trained and cross-trained existing employees for optimal success. Prepared rent roll and posting of monthly rent, monthly and month reports, daily bank deposits. Maintained and reconciled all resident accounts while actively collecting daily to keep monthly delinquency at a very minimum. Posted delinquency, 24-hour lockout notices, and filed court evictions. Coordinated renewal notices, parties for resident retention, and community social events. Conducted daily inspections of the community for curb appeal. Assisted in all areas of work as needed in a quality working team, maintained the community while the manager was not on duty.

Care Giver
Care Giver for the Elderly Jan 2019 - Jan 2019

Provided care and support for elderly individuals, ensuring their well-being and comfort.

Leasing Manager/Leasing Associate
Cortland Partners Management Jan 2018 - Jan 2018

Provided quality customer service to all prospective and existing residents, obtained all documents required for and processed applications. Oversaw and ensured that all applicants and existing residents were in compliance with company policies and procedures. Assisted in interviewing new hires and processing new hire forms as well as separation of employee process. Remained abreast of governmental regulations regarding employment and resident tenancy. Inspected new constructions as well as renovations while the community was undergoing a total remodeling. Marketed and promoted the community for new lease-up and ensured the community was operating to its fullest capacity. Supervised and motivated leasing associates in promoting and selling the community, including maintenance staff's quality of product and safety. Trained and cross-trained existing employees for optimal success. Prepared rent roll and posting of monthly rent, monthly and month reports, daily bank deposits. Maintained and reconciled all resident accounts while actively collecting daily to keep monthly delinquency at a very minimum. Posted delinquency, 24-hour lockout notices, and filed court evictions. Coordinated renewal notices, parties for resident retention, and community social events. Conducted daily inspections of the community for curb appeal. Assisted in all areas of work as needed in a quality working team, maintained the community while the manager was not on duty.

Assistant Manager/Leasing
BG Multifamily Staffing Jan 2017 - Jan 2018

Provided quality customer service to all prospective and existing residents, obtained all documents required for and processed applications. Oversaw and ensured that all applicants and existing residents were in compliance with company policies and procedures. Assisted in interviewing new hires and processing new hire forms as well as separation of employee process. Remained abreast of governmental regulations regarding employment and resident tenancy. Inspected new constructions as well as renovations while the community was undergoing a total remodeling. Marketed and promoted the community for new lease-up and ensured the community was operating to its fullest capacity. Supervised and motivated leasing associates in promoting and selling the community, including maintenance staff's quality of product and safety. Trained and cross-trained existing employees for optimal success. Prepared rent roll and posting of monthly rent, monthly and month reports, daily bank deposits. Maintained and reconciled all resident accounts while actively collecting daily to keep monthly delinquency at a very minimum. Posted delinquency, 24-hour lockout notices, and filed court evictions. Coordinated renewal notices, parties for resident retention, and community social events. Conducted daily inspections of the community for curb appeal. Assisted in all areas of work as needed in a quality working team, maintained the community while the manager was not on duty.

Assistant Community Manager
Ledic Management Jan 2016 - Jan 2017

Provided quality customer service to all prospective and existing residents, obtained all documents required for and processed applications. Oversaw and ensured that all applicants and existing residents were in compliance with company policies and procedures. Assisted in interviewing new hires and processing new hire forms as well as separation of employee process. Remained abreast of governmental regulations regarding employment and resident tenancy. Inspected new constructions as well as renovations while the community was undergoing a total remodeling. Marketed and promoted the community for new lease-up and ensured the community was operating to its fullest capacity. Supervised and motivated leasing associates in promoting and selling the community, including maintenance staff's quality of product and safety. Trained and cross-trained existing employees for optimal success. Prepared rent roll and posting of monthly rent, monthly and month reports, daily bank deposits. Maintained and reconciled all resident accounts while actively collecting daily to keep monthly delinquency at a very minimum. Posted delinquency, 24-hour lockout notices, and filed court evictions. Coordinated renewal notices, parties for resident retention, and community social events. Conducted daily inspections of the community for curb appeal. Assisted in all areas of work as needed in a quality working team, maintained the community while the manager was not on duty.

Assistant Community Manager
Lynd Management Jan 2014 - Jan 2015

Provided quality customer service to all prospective and existing residents, obtained all documents required for and processed applications. Oversaw and ensured that all applicants and existing residents were in compliance with company policies and procedures. Assisted in interviewing new hires and processing new hire forms as well as separation of employee process. Remained abreast of governmental regulations regarding employment and resident tenancy. Inspected new constructions as well as renovations while the community was undergoing a total remodeling. Marketed and promoted the community for new lease-up and ensured the community was operating to its fullest capacity. Supervised and motivated leasing associates in promoting and selling the community, including maintenance staff's quality of product and safety. Trained and cross-trained existing employees for optimal success. Prepared rent roll and posting of monthly rent, monthly and month reports, daily bank deposits. Maintained and reconciled all resident accounts while actively collecting daily to keep monthly delinquency at a very minimum. Posted delinquency, 24-hour lockout notices, and filed court evictions. Coordinated renewal notices, parties for resident retention, and community social events. Conducted daily inspections of the community for curb appeal. Assisted in all areas of work as needed in a quality working team, maintained the community while the manager was not on duty.

Assistant Community Director
Milestone Management Jan 2012 - Jan 2014

Provided quality customer service to all prospective and existing residents, obtained all documents required for and processed applications. Oversaw and ensured that all applicants and existing residents were in compliance with company policies and procedures. Assisted in interviewing new hires and processing new hire forms as well as separation of employee process. Remained abreast of governmental regulations regarding employment and resident tenancy. Inspected new constructions as well as renovations while the community was undergoing a total remodeling. Marketed and promoted the community for new lease-up and ensured the community was operating to its fullest capacity. Supervised and motivated leasing associates in promoting and selling the community, including maintenance staff's quality of product and safety. Trained and cross-trained existing employees for optimal success. Prepared rent roll and posting of monthly rent, monthly and month reports, daily bank deposits. Maintained and reconciled all resident accounts while actively collecting daily to keep monthly delinquency at a very minimum. Posted delinquency, 24-hour lockout notices, and filed court evictions. Coordinated renewal notices, parties for resident retention, and community social events. Conducted daily inspections of the community for curb appeal. Assisted in all areas of work as needed in a quality working team, maintained the community while the manager was not on duty.

Assistant Manager/Leasing Director
Westdale Management Jan 2010 - Jan 2012

Provided quality customer service to all prospective and existing residents, obtained all documents required for and processed applications. Oversaw and ensured that all applicants and existing residents were in compliance with company policies and procedures. Assisted in interviewing new hires and processing new hire forms as well as separation of employee process. Remained abreast of governmental regulations regarding employment and resident tenancy. Inspected new constructions as well as renovations while the community was undergoing a total remodeling. Marketed and promoted the community for new lease-up and ensured the community was operating to its fullest capacity. Supervised and motivated leasing associates in promoting and selling the community, including maintenance staff's quality of product and safety. Trained and cross-trained existing employees for optimal success. Prepared rent roll and posting of monthly rent, monthly and month reports, daily bank deposits. Maintained and reconciled all resident accounts while actively collecting daily to keep monthly delinquency at a very minimum. Posted delinquency, 24-hour lockout notices, and filed court evictions. Coordinated renewal notices, parties for resident retention, and community social events. Conducted daily inspections of the community for curb appeal. Assisted in all areas of work as needed in a quality working team, maintained the community while the manager was not on duty.

Office Manager
Austin Boom Realty Jan 2009 - Jan 2010

Managed office operations, ensuring efficient workflow and communication. Provided administrative support and maintained office records.

Education

Employment Related Certificates
Austin Apartment Association
Sales Agent Courses for Home Sales
El Paso Institute of Real Estate
Marketing
El Paso Community College
High School Diploma
El Paso High School